Hillary Cornish hired an Uber driver Saturday night to pick up her party of three from a holiday party in Dorchester. The driver made a total of three stops, for a total of 9.25 miles and 42 minutes. Cornish says she was astonished when she received a bill for $193 hours later.
NewsCenter 5 contacted two local cab companies that estimated the same ride, under the same conditions would have cost $40 at most.
"I'm really upset. I don't have $193 to spend. I should have just called a cab last night because it would have been a lot easier and a lot cheaper," said Cornish.
Uber implemented what it calls surge pricing due to the inclement weather along the East Coast.
As a first time user of the service, Cornish said that was unclear.
"It said there was 3.5 times the surge. I didn't really understand what that meant. It said that my estimate would be about $50 for the ride," said Cornish.
Uber said customers are quoted up front and in advance.
"The prices encourage partners to stay out longer and to be out on the street on a very busy snowy night when very few people want to be riding around," says general manager of Uber Boston/Providence, Meghan Joyce.
Uber said it will work with customers on a case-by-case basis.