MONTREAL – The city’s taxi bureau wants its drivers to clean up their act, and they’re not above spying to get the job done.
Over the next few months, about 150 mystery riders will be hopping into cabs to asses the quality of the drivers.
The mystery passengers are part of the Montreal taxi bureau’s quality control efforts.
A spokesperson for the taxi bureau told Global News that the plan, released this past summer, also includes taking surveys from customers and streamlining their complaint system.
About $145,000 is earmarked by the taxi bureau to improve customer care in 2016.